Comprehensive technical support and maintenance services to ensure you get the best tool experience and return on investment
Contact NowCustomer-centric, providing fast response, professional and efficient after-sales service
Respond to customer issues within 24 hours, provide initial solutions within 2 hours, minimizing downtime
Technical support team with 18+ years of experience, familiar with the application and maintenance of various PCD/PCBN tools
All after-sales services follow strict quality standards to ensure problems are thoroughly resolved
From installation and commissioning to daily maintenance, providing technical support throughout the tool lifecycle
Multi-level, comprehensive service network ensures you get the support you need anytime, anywhere
Quick-response remote assistance
Provide remote technical support via phone, WeChat, email, etc., quickly solving common problems.
Professional technicians visit
For complex issues, dispatch professional technical engineers to provide on-site service, ensuring fundamental problem resolution.
Enhance customer skills
Provide systematic training to help customer operators master correct tool usage and maintenance methods.
Standardized service process ensures timely and effective handling of every customer issue
Customer submits service request via phone, WeChat, or email; customer service records issue details, contact information, and service needs.
Technical support engineer contacts customer within 2 hours, understands issue details remotely, provides preliminary solution or guidance.
Based on complexity, formulate detailed solution including service method (remote/onsite), estimated time and cost, confirm with customer.
Implement service according to confirmed plan: remote support immediately, on-site service dispatched as scheduled.
After service completion, verify problem resolution, customer accepts and confirms service result, fill in satisfaction evaluation.
Follow up within 7 days after service completion, understand service effect, collect improvement suggestions, establish customer service file.
Multiple convenient contact methods ensure you get technical support anytime, anywhere
7×24 hour technical support hotline, professional engineers answer technical questions online.
+86 13674260538
Submit technical issues via email, we will reply with detailed solutions within 4 hours.
wangyuansheng73@163.com
Fast supply of original spare parts ensures your production continuity
Provide original PCD/PCBN inserts, ensuring perfect match with existing tools and consistent performance.
Provide various standard tool accessories including collets, screws, shims, etc., for quick replacement.
Provide special tools for tool installation, disassembly, and adjustment, convenient for user self-maintenance.
Adequate inventory of common spare parts, emergency orders shipped within 24 hours, minimizing downtime.
